Answers to your questions about setting up, growing, selling, keeping customers and going digital — for small businesses in Malaysia.
Pick whichever one is costing you money this month.
Growth
Quiet days, slow hours, basket size and prices you can defend.
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Starting up
SSM, licences, the council, and what a first year actually costs.
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Sales
Selling without discounting.
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Keeping customers
Return rate, rewards, loyalty.
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Payments & going digital
DuitNow, terminals, ordering apps, and getting off paper for good.
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Social & marketing
WhatsApp, Google, TikTok.
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Social & marketing6 min read
Three ways to reach four hundred customers, and the one that gets you blocked.
Payments & ordering9 min read
Worked through on a RM12 drink, including when it is still worth it.
Starting up8 min read
Licensing, pricing and the point at which a kitchen becomes a business.
Keeping customers5 min read
Why paper stamp cards stopped working, and what shops use now.
Social & marketing7 min read
The most valuable thing a Malaysian shop owns online, and never updates.
Growth7 min read
What has to be written down before they start, and what you stop doing yourself.
Everything published so far. Use the search below if you are after something in particular.
Starting up6 min read
The fees nobody lists in one place, including the ones that catch people in year two.
Payments & ordering7 min read
What each costs a small shop per RM100 taken, worked through honestly.
Keeping customers5 min read
Put your own spend and visit figures in. Most owners are surprised.
Growth7 min read
Three Malaysian shops fixed theirs, and none of them used a discount.
Social & marketing6 min read
Three ways to reach four hundred customers, and one that gets you blocked.
Starting up8 min read
Licensing, pricing, and when a kitchen becomes a business.
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